📦🔁 Shipping & Returns Policy
Desacne Collectibles Pty Ltd (“Desacne”, “we”, “us”, “our”)
Last updated: 21 April 2026
1. Overview
This Shipping & Returns Policy outlines how orders are processed, shipped, and handled in relation to returns.
Due to the nature of sealed trading card products, all purchases are subject to the conditions outlined below.
2. Order Processing
Orders are typically processed within 1–3 business days.
During peak periods, product releases, or promotional events, processing times may be extended.
Orders will not be dispatched until full payment has been received.
3. Standard vs Premium Service
Standard Service
Products are:
- Selected directly from a case
- Placed into protective packaging
- Dispatched without individual condition review
By selecting Standard Service, you acknowledge and accept natural variation in product condition.
Premium Service
Premium Service includes:
- Manual inspection of the product
- Photographs provided for approval prior to dispatch
This ensures you receive the best available condition product.
Orders will only be dispatched once approval is received.
Failure to respond may result in delays.
4. Product Condition
All products are sourced from authorised distributors and supplied in case fresh condition.
Due to the manufacturing and distribution process, minor imperfections may be present, including:
- Small tears
- Minor dents
- Light seal irregularities
These are considered standard condition and are not classified as defects.
Desacne will not dispatch items with major damage, including:
- Crushed packaging
- Broken or fully opened seals
- Significant structural damage
5. Shipping Methods & Timeframes
We ship via trusted domestic and international carriers.
Shipping costs are calculated at checkout.
Delivery timeframes are estimates only and may vary due to:
- Carrier delays
- Weather conditions
- High-volume periods
6. Risk & Responsibility
Once an order has been dispatched, risk transfers to the customer upon delivery.
Desacne is not responsible for:
- Carrier delays
- Lost or stolen parcels marked as delivered
7. Incorrect Shipping Information
Customers are responsible for ensuring all shipping details are correct.
Desacne is not liable for orders shipped to incorrect addresses provided at checkout.
8. Click & Collect
For collection orders:
- The original purchaser must attend
- Valid government-issued ID must be presented
- The name must match the order
Orders will not be released to third parties.
9. Uncollected Orders
Orders not collected within one (1) month may, at Desacne’s discretion:
- Be refunded and restocked, or
- Be resold
Failure to collect orders without communication may result in restrictions on future purchases.
10. Returns Policy
Desacne maintains a strict returns policy due to the nature of collectible products.
No Change of Mind
We do not accept returns or exchanges for change of mind.
Sealed Products
We do not accept returns on sealed products due to:
- Risk of tampering or resealing
- Preservation of product integrity
11. Premium Service Orders
Where Premium Service is selected:
- Product images are provided prior to dispatch
- Approval confirms acceptance of the product’s condition
Once approved and shipped, the item is considered final sale.
12. Discretionary Returns
Returns are not accepted as standard.
However, at Desacne’s sole discretion, a return may be approved.
Where approved:
- A 20% restocking fee will apply
- A return shipping label will be provided
- Items must be returned unopened and in resellable condition
Refunds will be processed once the item is received and inspected, less the restocking fee.
13. Faulty or Incorrect Items
If you receive an item that is:
- Incorrect, or
- Significantly damaged beyond standard condition
You must contact us within 48 hours of delivery with:
- Order details
- Clear photographic evidence
We will assess and resolve the issue in accordance with the Australian Consumer Law.
14. Refund Processing
Approved refunds will be issued to the original payment method.
Processing times may vary depending on your payment provider.
