Privacy Policy
Desacne Collectibles Pty Ltd (“Desacne”, “we”, “us”, “our”)
Last updated: 21 April 2026
1. Overview
Desacne is committed to protecting your privacy and handling your personal information in a transparent and secure manner.
This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988.
By using our website or purchasing from us, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction details
- Payment information (processed securely via third-party providers)
- Identification information (where required for fraud prevention or order verification)
- Any communications you have with us
In some cases, where you select Premium Service, we may also generate and provide product photographs for approval, which may be linked to your order.
3. How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Provide Premium Service (including product inspection and photo approval)
- Communicate with you regarding orders, approvals, and enquiries
- Verify identity and prevent fraudulent transactions
- Facilitate Click & Collect and order pickup verification
- Improve our website, products, and customer experience
- Send marketing communications (only where you have opted in)
We may retain records of communications, order history, and approval confirmations (including Premium Service photo approvals) for the purpose of dispute resolution and fraud prevention.
4. Payment Security
All payments are processed via secure third-party providers.
Desacne does not store full credit card or payment details on our servers.
5. Disclosure of Personal Information
We may share your information with trusted third parties where necessary, including:
- Payment processors
- Shipping and logistics providers
- Website hosting and IT service providers
We do not sell or rent your personal information to third parties.
6. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil orders
- Comply with legal and tax obligations
- Resolve disputes
- Enforce our Terms & Conditions
7. Cookies & Website Analytics
Our website may use cookies and similar technologies to:
- Improve functionality
- Analyse website traffic
- Enhance user experience
You can control or disable cookies through your browser settings.
8. Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
9. Access & Correction
You have the right to request access to or correction of your personal information.
To do so, please contact us using the details below.
10. Marketing Communications
If you opt in to receive marketing communications, you may unsubscribe at any time via the link provided in emails or by contacting us.
11. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time.
Changes will be effective immediately upon publication on our website.
13. Contact
For any privacy-related enquiries, please contact:
Desacne Collectibles
Email: hello@desacne.com
